Terms and Conditions for Use of www.ragner.eu
Dear visitors, please read these Terms and Conditions carefully before using this website. By using this website, you are considered to have accepted and agreed to the published Terms and Conditions.
Date of update: September 03, 2025
I. SUBJECT
Art. 1 (1) These General Terms and Conditions regulate the relations between RAGNER Ltd. UIC: 207656475, administering and managing the website www.ragner.eu (hereinafter referred to as the “Website”, “Webpage”, “Internet Page”, “We”, “Merchant”, “Seller”), on the one hand, and the users (hereinafter referred to as “You”, “Buyer”, “Customer”, “User”) of the electronic Internet pages and services located on the domain www.ragner.eu, on the other hand.
(2) These General Terms and Conditions apply to inquiries made by users/customers to the merchant by telephone or via the contact form on the Website.
Art. 2 By using the Site, you agree to comply with all terms and conditions of these General Terms and Conditions.
(1) By accepting the General Terms and Conditions, you agree to the processing of your personal data on the basis of the contract concluded between you and the Website. Such data includes names, telephone numbers, addresses, and email addresses.
II. SELLER INFORMATION
Art. 3 “RAGNER” Ltd.; UIC: 207656475 with registered office and address of management: Blagoevgrad, 7A Stara Planina St. Contact phone: +359 894 416633; E-mail: ragner.office@gmail.com; Website: www.ragner.eu, administers and manages the website www.ragner.eu – a representative website containing information about the products and services offered by RAGNER Ltd. under these General Terms and Conditions. Throughout these General Terms and Conditions, the terms “Site,” “Website,” “Internet Page,” “Merchant,” “Seller,” “www.ragner.eu,” and “We” shall be understood to mean www.ragner.eu, managed and administered by RAGNER Ltd.
Art. 4 You can contact www.ragner.eu in the following ways:
- by phone: +359 894 416633;
- by email: ragner.office@gmail.com;
- by letter to the address: Blagoevgrad, 7A Stara Planina St.;
- via the contact form on the Website.
III. DEFINITIONS
Art. 5 (1) “Visitor” is any adult natural person who uses the Site in any way, including by viewing it.
(2) “User” is an adult natural or legal entity who uses the Site in any way, including by viewing it or sending an inquiry via the contact form.
(3) “Merchant” and “Seller” refer to RAGNER Ltd.
IV. GENERAL CONDITIONS
Art. 6 (1) The general terms and conditions of www.ragner.eu are absolutely mandatory for all users of the Website. Any use of the Website by a User/Customer means that they have read the general terms and conditions and have agreed to abide by them unconditionally.
(2) In the event that any of these Terms and Conditions are found to be invalid or inapplicable, for any reason, this shall not affect the validity or applicability of the remaining terms and conditions.
(3) RAGNER Ltd. makes best efforts to ensure that the information on the Website is up to date, but possible technical errors may lead to omissions. Therefore, RAGNER Ltd. apologizes in advance to its customers and would like to clarify that the information (text and images) contained on the Website is for informational and illustrative purposes only. RAGNER Ltd. is not to be held responsible for any errors.
(4) The Website may publish advertising or promotional information about the services and/or promotions offered on the Website for a specific period of time specified in the particular campaign.
Art. 7 (1) These general terms and conditions may be changed unilaterally by www.ragner.eu at any time. This is done by updating them on the Website and in compliance with the regulations of the Law on Consumer Protection (LCP).
(2) The updated General Terms and Conditions shall enter into force immediately upon their publication on the Website with respect to all future customers and users.
Art. 8 (1) www.ragner.eu may contain links to other websites. www.ragner.eu is not responsible for the privacy policy and general terms of use of websites that it does not administer, nor for any other information that may be displayed on them.
V. INTELLECTUAL PROPERTY
Art. 9 (1) All content present on the Website, i.e. the logo, together with the figures and text contained therein, inscriptions and images, descriptions and other objects of intellectual property and copyright, are the property of RAGNER Ltd. or third parties from whom RAGNER Ltd. has obtained consent for reproduction and/or has a contract for the use of the intellectual property and/or copyright.
VI. RESPONSIBILITY OF THE PARTIES
Art. 10 (1) The user shall be held responsible for any action or lack of action that has caused damage to www.ragner.eu, including lost profits.
(2) www.ragner.eu, respectively “RAGNER” Ltd., shall not be held responsible for any losses or damages, lost profits experienced by a customer as a result of force majeure circumstances or circumstances beyond the control of the party, as well as losses or damages caused by viruses due to the use of the Site.
VII. PROCESSING OF PERSONAL DATA
Art. 11 (1) In accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and Bulgarian legislation, www.ragner.eu, and more specifically RAGNER Ltd., is the controller of personal data.
(2) www.ragner.eu accepts the Personal Data Security Policy and Cookie Policy, which every visitor whose personal data is processed by www.ragner.eu or to whom cookies apply should accept after reviewing them.
Art. 12 The visitor’s personal data may be provided to the prosecutor’s office, the police, judicial institutions, or other state authorities on the basis of and within the framework of legal regulations and as a result of an explicit request made by them.
VIII. APPLICABLE LAW – JURISDICTION
Art. 13 (1) Any disputes that may occur between www.ragner.eu and users regarding the performance of services under a reservation shall be resolved by mutual agreement. If this is not possible, such disputes shall be resolved in accordance with Bulgarian law, unless the parties have agreed otherwise.
(2) The parties may resolve disputes between them out of court through alternative dispute resolution (ADR) between users and merchants, which is an out-of-court conciliation procedure on a voluntary basis. The general conciliation commissions shall assist in reaching an agreement between users and merchants in disputes concerning contracts for the sale of goods and the provision of services. The general conciliation commissions are designated on a regional basis, and the General Conciliation Commission with its seat in Blagoevgrad and operating in the territory of the Blagoevgrad region is competent to resolve disputes between RAGNER Ltd. and consumers. The consolidated list of recognized ADR authorities in the Member States of the European Union can be found here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show.
Art. 14 For online dispute resolution (ODR), users may also use the European platform available at https://ec.europa.eu/odr, which is a common access portal allowing users and merchants in the EU to settle disputes between themselves.
IX. ORGANIZATIONS REGULATING THE ACTIVITY
Art. 15 The authorities that regulate the activities of www.ragner.eu are the Commission for Consumer Protection (CCP), the Commission for Personal Data Protection (CPDP), the Commission for Protection of Competition, and the National Revenue Agency (NRA). To contact them, you may use the following contact details:
| Commission for Consumer Protection Website: www.kzp.bg Contact phone: 0700 111 22 Email: info@kzp.bg Address: Sofia, No. 4A Slaveykov Square, floors 3, 4 and 6 Calls to the number 0700 111 22 are charged at the rate of a local call, according to the caller’s tariff plan. |
Commission for Personal Data Protection (CPDP) Website: www.cpdp.bg Contact phone: +359 2 91 53 518 Email: kzld@cpdp.bg Address: No. 2 Prof. Tsvetan Lazarov Boulevard, Sofia |
| National Revenue Agency (NRA), Sofia Territorial Directorate Website: www.nap.bg Contact phone: +359 2 9859 3821; +359 2 9179 124 Email: nap@nra.bg Address: No. 215 Tsar Boris III Boulevard, “Vitosha” Office, Sofia, or No. 21 Aksakov Street, Central Office, Sofia |
Commission for Protection of Competition (CPC) Website: www.cpc.bg Contact phone: +359 2 9356 113 Email: cpcadmin@cpc.bg Address: No. 18 Vitosha Boulevard, Sofia |